Terms of Service

Pre-sales service team
Product Consultation: Professional sales staff introduces in detail the functions, features, and applicable scenes of different models of smartwatches, such as the accuracy and endurance of the sports monitoring function, etc., to help customers choose the right product according to their needs.
Technical explanation: The technical staff explains to the customer the advanced technologies used in the smartwatch, such as heart rate monitoring technology, sleep monitoring technology, etc., and how these technologies can bring better experience and health management to the user.
Customized advice: provide personalized customized advice and solutions according to customers' special needs, such as customized gift watches for corporations, customized watches with specific logos and functions for sports teams, and so on.
Experience service: set up experience areas in physical stores or specific places to let customers experience the functions of smartwatches and feel the comfort of wearing and the convenience of operation.
In-sale service team
Order Processing: Efficient order processing team ensures that customers' orders are processed and recorded in a timely and accurate manner to avoid problems such as delayed or incorrect orders.
Logistics and distribution: With reliable logistics partners, we provide customers with fast and safe logistics and distribution services to ensure that the smart watches can be delivered to customers in time, and provide logistics information query, so that customers can always know the transportation status of their orders.
Installation and debugging: Provide installation and debugging services for smartwatches with special functions or those that need to be connected with other devices to ensure that the watches can be used normally, such as pairing and connecting with cell phones and installing related applications.
Training: Provide customers with on-site or online training to teach them how to operate the various functions of the smartwatch, including basic operations such as time setting, alarm setting, and advanced functions such as viewing and analyzing health monitoring data.
After-sales service team
Product Warranty: In accordance with the relevant national regulations and the company's warranty policy, we provide customers with product warranty services within a certain period of time, and carry out free repair or replacement of parts for non-man-made damages.
Repair service: establish a professional repair team with rich repair experience and skills, capable of quickly and accurately diagnosing and repairing all kinds of problems arising from smartwatches, including hardware failures such as screen damage, battery failures, etc., as well as software failures such as system crashes and application errors.
Return and exchange service: Under the premise of the company's return and exchange policy, we provide customers with convenient return and exchange service to ensure that any dissatisfaction or quality problem can be properly solved after the purchase of the products.
Customer Care: Through regular return visits and satisfaction surveys, we understand customers' experiences and problems in using smartwatches, and collect customers' opinions and suggestions, so as to continuously improve our products and services and increase customer satisfaction and loyalty.
Technical Support Team
System update: pay attention to the update of smartwatch operating system and related applications, provide system upgrade service for customers in time to ensure that customers can enjoy the latest functions and performance optimization, and improve the using experience.
Troubleshooting: When customers encounter technical problems, the technical support team can provide remote troubleshooting services by phone, online customer service, email, etc., and guide customers to solve problems, such as the watch can't connect to the network, data synchronization failure, etc.
R&D support: provide technical support and suggestions to the product R&D team according to market feedback and customer needs, participate in the R&D and improvement of new products, and promote the continuous innovation and development of smartwatch technology.
Security: Responsible for safeguarding the data security and user privacy of smartwatches, taking encrypted storage, secure transmission and other technical measures to prevent user data leakage and malicious tampering, and providing customers with a safe and reliable use environment.