Privacy Policy

[HAOC INTL LIMITED] Watch Sales Company Privacy Policy
I. Introduction
We are committed to protecting the privacy of our customers and properly handling customer information collected in our watch sales business, both in our physical stores and on our online platform. The purpose of this Privacy Policy is to detail how we collect, use, disclose, protect and manage this information.
II. Information Collection
Scope of Personal Information Collection
In the course of a customer's purchase of a watch, we may collect basic information including, but not limited to, name, contact information (phone number, email address), shipping address, etc., in order to complete order processing, delivery and after-sale communication.
If a customer chooses to participate in our business through a membership program, loyalty program, or other promotions, additional information such as date of birth, gender, and purchasing preferences may also be collected for personalized service and marketing.
Collection of Non-Personal Information
We may also collect non-personal information such as information about the device (including device model, operating system, browser type, etc.), IP address, access time and page view history of a customer browsing our website or using our mobile applications. This information helps us to improve the functionality and user experience of our website and apps.
Use of Information
Order Processing and Customer Service
Collected customer information is used to process watch purchase orders, including verifying order information, arranging for delivery, processing payments, and providing post-sale support.
Our customer service team may use this information to respond to customer inquiries, resolve issues, and handle complaints to ensure high quality service to our customers.
Personalized Marketing and Recommendations
Based on a customer's purchase history, browsing behavior, and other collected information, we may send personalized marketing messages to the customer, such as recommendations of new products, notifications of promotions, and recommendations of watch styles that match their preferences. These messages are sent via contact methods (e.g., email or SMS) that the customer has agreed to.
Business Analysis and Improvement
Customer information is analyzed to understand business trends, customer needs and behavioral patterns in order to optimize our product offerings, improve website and store layouts, enhance the shopping experience, and develop more effective marketing strategies.
IV. Information Sharing
Third Party Partners
In some cases, we may share customer information with third party partners. These partners include, but are not limited to, payment processors, logistics and distribution companies, marketing service providers, etc. They use this information only to perform services related to our business (e.g., processing payments, making deliveries, and sending marketing emails), and are required to comply with strict confidentiality agreements.
Legal Requirements and Protection of Company Interests
We may disclose customer information when required to do so by law, such as in response to a court subpoena, government investigation, or to comply with laws and regulations. In addition, we may disclose information to an appropriate extent if we believe it is necessary to protect the legal rights and interests of the company, prevent fraud or other illegal activities.
V. Information Protection
Security Measures
We use a variety of security technologies and measures to protect customer information, including, but not limited to, encryption technology (used to protect the security of data during transmission and storage), access control (restricting access to customer information to authorized personnel only), security audits (regular review and monitoring of systems to detect and prevent unauthorized access), and so on.
Data Storage Security
Customer information is stored in secure servers and databases, and we take measures to ensure that these storage facilities are physically secure and cyber-secure to prevent data loss, damage or unauthorized access.
VI. Customer Rights
Right to Access and Correct Information
Customers have the right to request access to the information we collect about them and to request corrections if the information is found to be inaccurate or out of date. Customers can exercise this right by contacting our customer service team.
Right to opt out of marketing information
If a customer no longer wishes to receive marketing information from us, they can do so by following the instructions in the marketing emails or text messages we send (e.g., clicking on the unsubscribe link) or by contacting our customer service team directly, and we will respect the customer's choice and stop sending the relevant information.
VII. Privacy Policy Updates
We may update the Privacy Policy from time to time based on business development, changes in laws and regulations, or other factors. After the privacy policy is updated, we will notify customers through the company's website, mobile applications or other appropriate means to ensure that customers are aware of the latest privacy protection measures. The new privacy policy will take effect after it is published, and the continued use of our services by customers means that they accept the updated privacy policy.
VIII. Contact Information
If customers have any questions, concerns or suggestions about this privacy policy, they can contact us in the following ways:
Email: [haocintl@outlook.com]
Company Address: [Room D3, 11/F, Luk Wo Industrial Building, 8 Luk Wo Street]